Introduction
At Bris Bands Booking Agency, we are committed to providing a transparent and fair booking experience for our clients and artists. This Refund Policy applies to all booking requests submitted via our website or confirmed directly with our agency team. By submitting a booking request or confirming an event, you agree to the terms set out below.
If you have any questions about this policy, please contact us at loud@brisbandsagency.com.au or call 0437 019 716.
Booking Deposits
A non-refundable booking deposit may be required to secure your preferred artist or entertainment package. The deposit amount and payment schedule will be clearly outlined in your booking agreement or invoice. Deposits are used to reserve the artist's date and are forwarded to the artist or performer in accordance with our agency agreement.
Unless otherwise stated in writing, all deposits are considered non-refundable once paid and the booking has been confirmed by both the client and the artist.
Cancellation by the Client
If you need to cancel a confirmed booking, the following cancellation terms will apply:
- Cancellation more than 60 days before the event: Any balance payments made beyond the non-refundable deposit may be refunded, less any administration or processing fees incurred.
- Cancellation 30 to 60 days before the event: 50% of the total booking fee (or balance paid to date) may be retained by the agency and/or artist.
- Cancellation less than 30 days before the event: The full booking fee may be retained by the agency and/or artist, and no refund will be issued.
These terms may vary depending on the specific artist or event package. Any customised cancellation terms will be included in your formal booking agreement.
Cancellation by the Artist or Agency
In the rare event that an artist is unable to perform due to illness, emergency, force majeure, or other circumstances beyond our control, Bris Bands Booking Agency will make every reasonable effort to provide a suitable replacement artist of comparable style and quality.
If a suitable replacement cannot be arranged, or if the agency cancels the booking for reasons other than a force majeure event, any deposits and payments made by the client will be refunded in full.
Force Majeure
Bris Bands Booking Agency will not be liable for failure to perform its obligations under a booking agreement if such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, pandemic restrictions, government orders, war, terrorism, labour disputes, or venue closures.
In the event of a force majeure cancellation, we will work with the client and artist to reschedule the performance where possible. If rescheduling is not possible, refunds will be determined on a case-by-case basis in accordance with the artist's agreement and any non-recoverable costs already incurred.
Changes to Booking Details
Changes to event date, time, venue, or performance duration must be communicated to the agency in writing as soon as possible. While we will make every effort to accommodate reasonable changes, additional fees may apply if the changes result in increased artist costs, travel, or performance requirements.
Significant changes that effectively constitute a cancellation may be treated as a client cancellation under the terms outlined above.
Refund Process
Approved refunds will be processed to the original payment method within 14 business days of the refund being confirmed in writing. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Refunds will not include any non-refundable processing fees, bank charges, or third-party costs that have already been paid on behalf of the booking.
Non-Refundable Items
The following items are generally non-refundable once paid or incurred:
- Initial booking deposits
- Travel or accommodation expenses already booked for the artist
- Equipment hire or special production costs
- Administration and processing fees
- Any costs incurred by the artist in preparation for the event
Disputes and Good-Faith Resolution
We aim to resolve all refund enquiries fairly and promptly. If you believe you are entitled to a refund outside of the standard terms, please contact us with full details of your booking and the reason for your request. We will review each matter on its individual merits and respond within 10 business days.
Contact Us
For refund enquiries, booking cancellations, or questions about this policy, please reach out to our team:
Email: loud@brisbandsagency.com.au
Phone: 0437 019 716